Terms and Conditions for Limited Vehicle Benefit Program
Any damage covered must be repairable using standard repair methods. "Dealer" means Ride N Drive LLC, a Texas limited liability company.
"Program" means the Limited Vehicle Benefit Program as defined by the terms and conditions on Dealer website.
"Customer" means the individual or entity that purchased a vehicle from Dealer and is identified as the purchaser or buyer in the applicable purchase agreement, retail installment contract, bill of sale, or other vehicle purchase documentation.
"Vehicle" means the motor vehicle purchased by Customer from Dealer and identified in the applicable purchase agreement, retail installment contract, bill of sale, or other purchase documentation, including its make, model, model year, and vehicle identification number (VIN).
Disclaimer. The Limited Vehicle Benefit Program is a voluntary benefit offered by Dealer to select customers and is not insurance, a vehicle service contract, an express or implied warranty, or a guarantee against future damage or mechanical failure. The Program provides only the limited benefits expressly described in these Terms and Conditions, subject to all limitations, exclusions, eligibility requirements, and benefit caps set forth herein.
No Oral Representations. The benefits provided under this Program are limited to those expressly set forth in the written Terms and Conditions. No salesperson, employee, or representative of Dealer has authority to modify, expand, or make any representation regarding coverage under this Program except through a written amendment issued by Dealer. Customer acknowledges that no oral statements, promises, or representations not contained in the Program's written Terms and Conditions shall be binding on Dealer or create any additional obligations or benefits.
Modification of Program Terms. Dealer may revise, amend, or update these Program Terms and Conditions at any time in its sole discretion. Updated Terms and Conditions will be posted on Dealer's website and will become effective upon posting unless otherwise stated. By participating in or requesting benefits under the Program after such updates are posted, the Customer agrees to be bound by the revised Terms and Conditions.
Right to Modify or Discontinue Program. Dealer reserves the right to modify, suspend, or terminate the Program at any time in its sole discretion. In the event the Program is terminated, Dealer may elect to honor eligible benefits for customers enrolled prior to the termination date, subject to the Terms and Conditions and applicable benefit limits. Dealer shall have no obligation to continue offering the Program to new customers following such termination.
Program Term. Coverage under this Program begins on the date of Vehicle delivery and remains in effect for three (3) years or until the Vehicle's odometer reflects an additional forty-five thousand (45,000) miles beyond the mileage recorded at the time of delivery, whichever occurs first. Upon the earlier of these events, all benefits under the Program shall automatically expire. Coverage applies only while the Program is in effect.
Benefit Limits. Benefits under this Program are subject to the per-repair and aggregate limits stated in the Program description. Multiple repairs arising from the same incident, occurrence, or related damage may be treated as a single claim and shall be subject to a single benefit limit.
Claim Frequency. Dealer reserves the right to limit the number and frequency of claims submitted under the Program. Claims that appear excessive, repetitive, or inconsistent with normal vehicle use may be denied at Dealer's reasonable discretion.
Pre-Existing Damage. The Program does not cover damage that existed prior to the Customer's purchase and enrollment in the Program or prior to delivery of the Vehicle.
Inspection and Authorization. All repairs must be inspected and authorized by Dealer prior to repair to qualify for benefits under this Program.
Authorized Repairs. Except where Dealer expressly authorizes reimbursement for repairs performed by another provider, all repairs covered under this Program must be performed by Dealer or by a licensed repair facility or service provider approved in advance by Dealer. Dealer reserves the right to deny benefits for repairs performed without the required prior authorization.
Dealer Discretion and Interpretation. Dealer solely reserves the right to interpret the terms, conditions, limitations, and exclusions of this Program. Dealer has full discretion to determine whether a claim, repair, or benefit is eligible for coverage under the Program. All decisions made by Dealer regarding interpretation, coverage, or denial of benefits are final and binding on Customer.
Fraud; Misrepresentation. Dealer may deny any claim, reimbursement request, or benefit if Customer knowingly submits false, misleading, incomplete, or fraudulent information or documentation, intentionally misrepresents the cause or extent of damage, or otherwise attempts to obtain benefits to which Customer is not entitled. Dealer reserves all rights and remedies available under applicable law with respect to any suspected fraud or misrepresentation.
Non-Transferability. Benefits provided under this Program are personal to the original Customer and apply only to the Vehicle identified in the applicable purchase documentation. The Program and its benefits may not be assigned, transferred, sold, or otherwise conveyed to any subsequent owner or other person without Dealer's prior written consent.
Severability. If any provision of these Terms and Conditions, or the application of any provision to any person or circumstance, is held to be invalid, illegal, or unenforceable to any extent, the remainder of these Terms and Conditions, and the application of such provision to persons or circumstances other than those to which it is held invalid, illegal, or unenforceable, shall not be affected and shall be enforced to the fullest extent permitted by law. The parties intend that any such invalid, illegal, or unenforceable provision be construed and enforced to the maximum extent permitted by law to effectuate the parties' original intent.
Entire Agreement. These Terms and Conditions, together with any documents expressly incorporated by reference, constitute the entire agreement between Dealer and Customer with respect to the Program and supersede all prior or contemporaneous oral or written statements, representations, negotiations, or understandings relating to the Program.
Waiver. No failure or delay by Dealer in exercising any right, remedy, or provision under these Terms and Conditions shall constitute a waiver of that or any other right. Any waiver by Dealer must be in writing and signed by an authorized representative of Dealer and shall apply only to the specific matter expressly identified therein.
Governing Law. This Program shall be governed by and construed in accordance with the laws and court decisions of the State of Texas, without regard to conflict of law or choice of law principles of Texas or of any other state.
Venue. The obligations of the parties to this Program shall be performable in Dallas County, Texas, and if legal action is necessary in connection with or to enforce rights under this Program, exclusive venue shall lie in Dallas County, Texas.
Force Majeure. Dealer shall not be liable for any delay or failure to perform its obligations under this Program if such delay or failure results from causes beyond Dealer's reasonable control, including acts of God, natural disasters, fire, flood, severe weather, war, terrorism, civil unrest, labor disputes, governmental action, shortages of materials or parts, supply chain disruptions, utility failures, or other events beyond Dealer's reasonable control. Dealer's obligations shall resume as soon as reasonably practicable after the force majeure event has ended.
Notices. Any notice, reimbursement request, claim, or other communication required or permitted under this Program shall be submitted to Dealer using the contact information designated by Dealer, including the reimbursement email address identified in these Terms and Conditions or any updated contact information published by Dealer. Customer is responsible for ensuring that Dealer has current contact information for Customer throughout the Program Term.
Time for Submitting Claims. Unless otherwise approved by Dealer in writing, all reimbursement requests and claims for benefits under this Program must be submitted within thirty (30) calendar days after the applicable repair or service is completed. Failure to timely submit a claim or reimbursement request may result in denial of the requested benefit.
Submitting Reimbursement Requests. For any eligible Program benefits that require reimbursement, the Customer must submit a request via email to:
[reimbursement@ridendrivedallas.com]
The reimbursement request must include:
- Customer name and contact information
- Vehicle information, including VIN and odometer reading
- Date of the service or repair
- Detailed receipts or invoices for services performed
- Any supporting documentation or photos relevant to the claim
All reimbursement requests are subject to verification by Dealer and must comply with the Program's terms, limitations, exclusions, and benefit caps. Dealer reserves the right to approve, modify, or deny reimbursement requests at its sole discretion.
Program Benefits
Paintless Dent Repair Benefit. Subject to the terms and conditions of this Program, Dealer shall cover the cost of paintless dent repair ("PDR") for minor dents and dings located solely on the Vehicle's Vertical Panels. Coverage under this benefit is limited to an aggregate maximum of Four Hundred Dollars ($400.00) during the Program Term. This benefit applies only to damage that is repairable using paintless dent repair techniques and does not require repainting, body filler, panel replacement, or conventional body shop repairs. Damage to any portion of the Vehicle other than the Vertical Panels is not covered. Any costs exceeding the maximum benefit amount shall be the responsibility of Customer.
Alloy Wheel Protection. Dealer will repair or recondition cosmetic damage completely free of charge, to the fullest extent possible, up to 8 occurrences, subject to the Terms and Conditions of this Program. Coverage under this benefit is limited to a maximum aggregate amount of Four Hundred Dollars ($400.00) during the Program Term. Cosmetic damage is defined as scuffs, scratches, or superficial damage to the surface of the wheel. Coverage will not be provided if the wheel has been bent or cracked.
Windshield Repair Benefit. Subject to the terms and conditions of this Program, Dealer shall cover the cost of repair for minor windshield chips. Coverage is limited to repairs performed on the Vehicle's windshield only and is capped at a maximum benefit of Five Hundred Dollars ($500.00) per Vehicle during the Program Term. Repairs must be performed by Dealer or an authorized repair provider, and any costs exceeding the stated limit shall be the sole responsibility of the Customer. If it is determined by the licensed repair technician that the damaged windshield must be replaced because such repairs will not allow it to function safely, Dealer will reimburse Customer up to five hundred dollars ($500.00) for the replacement of the windshield. Proof of completion of a comprehensive insurance claim or a paid invoice for the windshield replacement is required for reimbursement. The maximum reimbursement equals Customers comprehensive insurance deductible (for a windshield replacement claim) on the Covered Vehicle, up to five hundred dollars ($500.00).
Headlight Lens Protection. Subject to the terms and conditions of this Program, if the surface of any headlight lens exhibits fading or yellowing during the Program Term, Dealer will restore or repair the affected area free of charge, up to a maximum benefit of Five Hundred Dollars ($500.00) per Vehicle, in accordance with the limitations, exclusions, and other terms set forth in this Program. Coverage does not include cracks, chips, physical damage, condensation, or replacement of the headlight assembly, and all repairs must be performed by Dealer or an authorized service provider approved by Dealer.
Key Replacement Service. In the event Customer's key fob is lost, stolen, or destroyed, Dealer will pay the cost of replacing the key fob up to eight hundred dollars ($800.00) per occurrence during the Program Term of this Program benefit. Coverage is limited to one (1) occurrence per year, regardless of the number of key fobs lost, stolen, or destroyed during that year.
Roadside Assistance & Towing
Emergency Roadside Assistance. Subject to the terms and conditions of this Program, Dealer will reimburse the Customer for up to five (5) emergency roadside or towing service events total, up to a maximum of One Hundred Fifty Dollars ($150.00) per occurrence. Additional emergency service requests beyond this limit will be the sole responsibility of Customer, who must pay the service provider directly at the time of service. Individual state laws, restrictions, or conditions may apply.
Flat Tire Assistance. Subject to the terms and conditions of this Program, Dealer will reimburse the Customer for assistance at the Vehicle's location to replace a flat tire with the Vehicle's inflated spare. Costs for repair or replacement of the tire itself are the responsibility of Customer. The benefit is capped at five (5) occurrences with a maximum limit of fifty dollars ($50.00) per occurrence.
Dead Battery Jump-Start. Subject to the terms and conditions of this Program, Dealer will reimburse Customer for assistance at the Vehicle's location to jump-start a dead battery. Any replacement battery costs are the responsibility of Customer. The benefit is capped at five (5) occurrences with a maximum limit of Fifty Dollars ($50.00) per occurrence.
Lockout Assistance. Subject to the terms and conditions of this Program, Dealer will reimburse the Customer for assistance at the Vehicle's location to unlock the doors or provide help if the key is lost or broken. Costs for key replacement are the responsibility of Customer. The benefit is capped at five (5) occurrences with a maximum limit of Fifty Dollars ($50.00) per occurrence.
Towing to a Repair Facility. Subject to the terms and conditions of this Program, Dealer will reimburse the Customer for towing of Vehicle to the nearest qualified repair facility in the event of a mechanical breakdown. This benefit does not cover secondary towing for Vehicles involved in collisions. The benefit is capped at five (5) occurrences at a maximum limit of One Hundred Fifty Dollars ($150.00) per occurrence.
Roadside Assistance Exclusions. The following items are not covered under the Roadside Assistance benefit:
- Emergencies or services arising from the use of intoxicants, narcotics, or the use of Vehicle in the commission of any illegal activity.
- Costs of parts, replacement keys, fluids, lubricants, fuel, materials, and additional labor related to towing or installation of products.
- Non-emergency towing or other non-emergency service, including mounting or removing snow tires or chains, or shoveling snow around the Vehicle.
- Tire repair, extrication, or winching.
- Vehicles excluded from coverage: motorcycles, trucks over 1½-ton capacity, antique vehicles (vehicles over 20 years old or out of manufacture for 10 years or more), taxicabs, limousines, commercial vehicles, recreational vehicles (RVs), camping trailers, travel trailers, or any towed vehicles.
- Taxes, fines, tickets, or penalties of any kind.
- Damage or Vehicle disablement resulting from collision, fire, flood, vandalism, or other acts outside normal wear.
- Towing from or repair work performed at a service station, garage, or repair shop.
- Towing performed by non-licensed service providers or garages, vehicle storage charges, or a second tow for the same disablement.
- Vehicles that are not in a safe condition to be towed or serviced, or where towing or service may cause further damage.
- Towing or service on roads that are not regularly maintained, including sand beaches, open fields, forests, or areas designated as impassable due to construction.
- Towing or service required at the direction of law enforcement related to traffic obstruction, impoundment, abandonment, illegal parking, or other legal violations.
All Roadside Assistance services are subject to the Program's limitations, exclusions, and benefit caps, and must be performed by Dealer-approved providers.
Aggregate Limit and Customer Responsibilities.
Limitation of Liability. To the fullest extent permitted by applicable law, Dealer's sole obligation and Customer's exclusive remedy under this Program shall be the repair, reimbursement, or other benefit expressly provided in these Terms and Conditions, subject to all applicable limitations, exclusions, deductibles, occurrence limits, aggregate benefit caps, and eligibility requirements. Under no circumstances shall Dealer be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including, without limitation, loss of use of the Vehicle, loss of time, loss of income, loss of business, diminished value, towing charges (except as expressly covered under this Program), rental vehicle expenses, lodging, meals, transportation costs, or any other economic or consequential losses arising out of or relating to this Program, regardless of the legal theory asserted and even if Dealer has been advised of the possibility of such damages. Dealer's total cumulative liability under this Program shall not exceed the applicable benefit limits and the aggregate Program benefit limit set forth in these Terms and Conditions. Nothing in this Program shall obligate Dealer to replace the Vehicle, repurchase the Vehicle, or compensate Customer for any loss in the Vehicle's value or condition beyond the specific benefits expressly provided herein.
Aggregate Limit. This Program has a maximum aggregate benefit limit of Six Thousand Five Hundred Dollars ($6,500.00) per Vehicle. Once the aggregate benefit limit is reached, all coverage under the Program shall automatically terminate, and the Customer will be responsible for any further repairs, services, or benefits.
Customer Responsibilities. To maintain eligibility for benefits under this Program, Customer must properly care for the covered Vehicle, including regularly washing the exterior and vacuuming the interior. This Program does not cover general cleaning, maintenance, or routine care of the Vehicle's paint, fabric, leather, or interior surfaces. Regular cleaning and care are necessary to maintain the Vehicle's condition. Customers should follow the manufacturer's care and maintenance instructions. Additionally, this Program does not cover routine, scheduled, or preventive maintenance, which remains the sole responsibility of Customer.
